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- Written by: Kenneth Watt
- Category: Blog
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This is a bit of a well-worn topic in some regards, but an interesting one nonetheless, as well as one that will likely be revisited. How you view it varies depending on who you are and what you do, with some things here being of huge annoyance to many, possibly illegal and almost invariably seen as “sharp practices” by consumers.
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- Written by: Kenneth Watt
- Category: Blog
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The other day I got sent a list of rates for the repair of products by a call handling service for a variety of clients and, as I read the first few lines of the spreadsheet I actually, physically, started to laugh out loud.
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- Written by: Kenneth Watt
- Category: Blog
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If you’re a brand owner or manufacturer, how do you determine how much good service is worth to you, what’s worth spending, and where?
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- Written by: Kenneth Watt
- Category: Blog
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Myself and others are often dismissed as being just “grumpy engineers”, “gobshites”,, negative”, and a lot more, accused of “doing the industry down” and holding a very downbeat view of the industry. Very few stop to think indeed ask why that might be. I will try to explain, at least in part, why that is, in part anyway, as this isn’t all the reasons.
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- Written by: Kenneth Watt
- Category: Blog
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I am constantly surprised by people in the industry who, all too often, need help understanding the industry they are a part of and why you do not see appliance repairers running about in Ferraris or having cash to burn. There are reasons.
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- Written by: Kenneth Watt
- Category: Blog
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Yet another “registered” appliance repairer scheme has popped up on the radar and it strikes me that this is doomed to fail before it even begins.