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- Written by: Kenneth Watt
- Category: Blog
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I hear this a fair bit: someone's done a dodgy or ropey repair, and no way would whoever came after do that. In a good many cases, that's fair comment, but for some... not so much. I'll let others judge the validity of this one.
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- Written by: Kenneth Watt
- Category: Blog
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Sealed tanks, ‘reasonable’ spare parts that cost 80% of a new machine, and weak legislation with no enforcement. Despite years of promises and a 2026 EU directive, appliance makers are still blocking real repair rights. Here’s why consumers are being ripped off—and why nothing has actually changed.
Read more: Right to Repair Is Failing: Why Your Washing Machine Is Still Unfixable Despite New Laws
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- Written by: Kenneth Watt
- Category: Blog
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This comes as absolutely no surprise to me, not even a little bit, that some companies are being investigated for “fake reviews”. The BBC reports here that Just Eat, Autotrader and more are being looked at by the CMA for essentially soliciting fake reviews.
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- Written by: Kenneth Watt
- Category: Blog
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Every now and again you see a thing that just gets your goat, some you can let go and some, well not so much. APPLiA did that for me this week.
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- Written by: Kenneth Watt
- Category: Blog
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To illustrate why I made the point that the appliance market generally and service is changing and that China is quickly becoming a major threat to legacy brands, let’s look at one many if not most people know about, cars.
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- Written by: Kenneth Watt
- Category: Blog
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In the past, there’s often been a swing from employed service engineers to subcontracted agents or contract changes and things swing from one place to another. Work moves about every few years, often in rough five-year cycles, and this seems to be drawing to a halt.
People should question why that is.