- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 161
The other day I got sent a list of rates for the repair of products by a call handling service for a variety of clients and, as I read the first few lines of the spreadsheet I actually, physically, started to laugh out loud.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 113
If you’re a brand owner or manufacturer, how do you determine how much good service is worth to you, what’s worth spending, and where?
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 157
Myself and others are often dismissed as being just “grumpy engineers”, “gobshites”,, negative”, and a lot more, accused of “doing the industry down” and holding a very downbeat view of the industry. Very few stop to think indeed ask why that might be. I will try to explain, at least in part, why that is, in part anyway, as this isn’t all the reasons.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 169
I am constantly surprised by people in the industry who, all too often, need help understanding the industry they are a part of and why you do not see appliance repairers running about in Ferraris or having cash to burn. There are reasons.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 188
Yet another “registered” appliance repairer scheme has popped up on the radar and it strikes me that this is doomed to fail before it even begins.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 227
Off the back of the piece I wrote about pricing being all wrong something else that sprung to mind during some conversations around that was volume and how the volume of calls affects the price. Let’s get into that a bit shall we?