Over the years, I have worked as a consultant for various organisations and assisted various press outlets with appliance-related stories.
I could rattle off names but that isn't really appropriate as some would prefer I didn't, let's just say that I have worked with large multi-nationals in the detergent industry and appliance industry both in the UK and outside of it. Some of which is evident if you know my history with UK Whitegoods.
Plus, I don't like to blow my own trumpet, as it were; it's not about that. I get asked to help with something I do my level best to do just that and if I can't help I will tell you so before you pay anything at all.
Any role that I look at I will evaluate before entering into any sort of an arrangement but some of the things I have done for others over the years include the following:
- Assisted in software design, part lookup systems, service systems, and processes to make them more efficient and user-friendly.
- Designing and implementing training for repairers and office-based staff in different areas.
- Establishing processes and systems for field service operations, ensuring that they are efficient and low-cost.
- Written and/or rewritten to enhance user manuals.
- Evaluated service operations, seeking efficiency gains as well as mitigating losses.
- Customer perception evaluation
- Website content creation
- Press consultancy
- Product evaluation for end users and service
- Service setup, regional and national
Each situation and problem is different. However, there are no "one-size-fits-all" solutions, and whilst I am happy to look at anything, that's not to say I would be able to help with anything. There are things where I'm not the guy you need, and I'm quite happy to tell you that.
Equally, there are a number of areas where, yes, I am the person that can help you.
The best part is that there is no harm or cost in asking me, and even if I'm not what you need, I may know who you do.
Not Just Me
You might have noticed that on the front page, it says "we." The reason for that is that I have a small network of trusted people who help with certain areas.
Where appropriate, this allows me to call upon unique expert help in particular disciplines to assist with specific tasks or areas if required or to call on additional help if needed for a task.
Or, of course, to direct you to someone more appropriate in dealing with your requirements.