- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 556
If you’re a brand owner or manufacturer, how do you determine how much good service is worth to you, what’s worth spending, and where?
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 556
Myself and others are often dismissed as being just “grumpy engineers”, “gobshites”,, negative”, and a lot more, accused of “doing the industry down” and holding a very downbeat view of the industry. Very few stop to think indeed ask why that might be. I will try to explain, at least in part, why that is, in part anyway, as this isn’t all the reasons.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 637
I am constantly surprised by people in the industry who, all too often, need help understanding the industry they are a part of and why you do not see appliance repairers running about in Ferraris or having cash to burn. There are reasons.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 677
Yet another “registered” appliance repairer scheme has popped up on the radar and it strikes me that this is doomed to fail before it even begins.
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 666
Off the back of the piece I wrote about pricing being all wrong something else that sprung to mind during some conversations around that was volume and how the volume of calls affects the price. Let’s get into that a bit shall we?
- Details
- Written by: Kenneth Watt
- Category: Blog
- Hits: 579
Sadly fraud is a problem for most businesses from what I can gather and dealing with it is, at times, a hateful task. Sometimes though catching a fraudster is one of the most satisfying things you can do.