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- Written by: Kenneth Watt
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Off the back of the piece I wrote about pricing being all wrong something else that sprung to mind during some conversations around that was volume and how the volume of calls affects the price. Let’s get into that a bit shall we?

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- Written by: Kenneth Watt
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Sadly fraud is a problem for most businesses from what I can gather and dealing with it is, at times, a hateful task. Sometimes though catching a fraudster is one of the most satisfying things you can do.

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- Written by: Kenneth Watt
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Whenever talk of contracts, networks or pretty much anything happens between repairers, the one thing that always, and I mean ALWAYS, comes up is pricing for repairs, and I’ve had thoughts for a while on it, but the primary one is, we’ve all been thinking the wrong way about it.

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- Written by: Kenneth Watt
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Jeez, I hate the term “network” It gets bandied about and has been for decades even though everyone knows what’s meant by it in the industry, but it also brings up a lot of connotations, and some I’m not happy about.

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- Written by: Kenneth Watt
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In my thirty odd years of being involved in the appliance industry I have seen many brands vanish, but it is more common for them to be in some way subsumed into a larger brand or group.

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- Written by: Kenneth Watt
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nwar.co.uk has been offline for a while, we actually don't know how long it was as it was unused and unloved for a few years but, it's back and I am rebuilding it.