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- Written by: Kenneth Watt
- Category: Blog
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I am constantly surprised by people in the industry who, all too often, need help understanding the industry they are a part of and why you do not see appliance repairers running about in Ferraris or having cash to burn. There are reasons.
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- Written by: Kenneth Watt
- Category: Blog
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Yet another “registered” appliance repairer scheme has popped up on the radar and it strikes me that this is doomed to fail before it even begins.
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- Written by: Kenneth Watt
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Off the back of the piece I wrote about pricing being all wrong something else that sprung to mind during some conversations around that was volume and how the volume of calls affects the price. Let’s get into that a bit shall we?
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- Written by: Kenneth Watt
- Category: Blog
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Sadly fraud is a problem for most businesses from what I can gather and dealing with it is, at times, a hateful task. Sometimes though catching a fraudster is one of the most satisfying things you can do.
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- Written by: Kenneth Watt
- Category: Blog
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Whenever talk of contracts, networks or pretty much anything happens between repairers, the one thing that always, and I mean ALWAYS, comes up is pricing for repairs, and I’ve had thoughts for a while on it, but the primary one is, we’ve all been thinking the wrong way about it.
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- Written by: Kenneth Watt
- Category: Blog
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Jeez, I hate the term “network” It gets bandied about and has been for decades even though everyone knows what’s meant by it in the industry, but it also brings up a lot of connotations, and some I’m not happy about.